Get In Touch -  We Are Always Ready to Help.

Do you have a question about your delivery tracking or after-sales service repair? 

Take a look at our TOP commonly asked questions and solutions or simply get in touch by e-mail or phone…

Call us directly at 0033 (0) (Monday to Friday from 9 a.m. to 7 p.m.) or by email at
Our advisers will take care of you and support you in your efforts.

Delivery & Paperwork

Where is my invoice?

Your invoice is sent as an attachment to your dispatch confirmation email.

Where is my warranty/registration card?

The majority of machines are registered by us. Your invoice is your proof of purchase should you have any warranty issues

How long is the warranty?

Minimum 6 months guarantee, See individual product pages for more information.


What assembly is required?

This varies from model to model. Please refer to your manual for assembly instructions.

Starting & Maintenance

Why won't my machine start?

This could be down to a number of things. Do you have the battery inserted properly? Is the battery fully charged? Are the contacts clean? Check all these issues first.

I have a missing and/or broken part, what should I do?

Please email with all details including model number/serial number, part number/ pictures & we will endeavour to resolve the issue as soon as possible.

You could even write to us at:

Re-used EU

8 rue Gustave Eiffel