Do you have a question about your delivery tracking or after-sales service repair?
Take a look at our TOP commonly asked questions and solutions or simply get in touch by e-mail or phone…
Call us directly at 0033 (0)188.8.131.52.30 (Monday to Friday from 9 a.m. to 7 p.m.) or by email at email@example.com.
Our advisers will take care of you and support you in your efforts.
Where is my invoice?
Your invoice is sent as an attachment to your dispatch confirmation email.
Where is my warranty/registration card?
How long is the warranty?
Minimum 6 months guarantee, See individual product pages for more information.
What assembly is required?
This varies from model to model. Please refer to your manual for assembly instructions.
Why won't my machine start?
This could be down to a number of things. Do you have the battery inserted properly? Is the battery fully charged? Are the contacts clean? Check all these issues first.
I have a missing and/or broken part, what should I do?
Please email firstname.lastname@example.org with all details including model number/serial number, part number/ pictures & we will endeavour to resolve the issue as soon as possible.
You could even write to us at:
8 rue Gustave Eiffel
82600 VERDUN S/ GARONNE